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Chef’s Secret® 11" Cast Aluminum Non-Stick Griddle Features 2 layers of non-stick coating, phenolic handle, heat guard, and machined bottom for even heat distribution. Limited lifetime warranty. Color sleeve. Item Number : KTALGRDL Warranty Information:Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately. •All merchandise is guaranteed for 30 DAYS from original date of purchase. •Most of our merchandise is guaranteed with a manufacturers warranty beyond the 30 days. •A few items may carry a 1 year manufacturer's warranty with proof of purchase.•We agree, at our option to repair or replace any defective merchandise during the 30 day warranty period. •Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired. •Defective products returned to us missing accessories or original packaging will be replaced or repaired as received. •A 15% Restocking fee will apply on non-defective returns. (Sorry No Cash Refunds)•The returned item should include a note explaining the problem & the appropriate "return shipping address".•Please allow 1-2 weeks for processing. No returns sent COD will be accepted. Returns must be sent pre-paid.•IMPORTANT: All returns must go through our online Return Authorization process. Email us for Return Authorization. When you have finished the RA form you will receive an RA number which will need to be printed clearly on the outside of the package being returned.•Any returned package that does not have an RA number will be returned to sender.•RA numbers are valid for 10 days.