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***INTERVIEWS THIS WEEK NOVEMBER 5-9th**** Join the team at the iQual Corporation, provider of the ApprovalGUARD and Experian Credit Advisor service. iQual is a growing company with large expansion under way throughout 2012 and 2013. We are currently recruiting for Customer Service Representatives (see job description below). Positions are available include: Full-time and part-time leading to full-time. When applying, please indicate which you would be interested in.
Applicants must have experience in providing customer support by phone in a call center environment where they will be receiving inbound and make outbound calls throughout the day.
- Fast paced fun work environment
- Career paths may lead into company leadership positions
- You must have experience handling customer service inbound and outbound calls to be considered for this position
- Full time employees will work Monday through Friday (8:30am to 5:30pm) at our operations center in Rancho Cucamonga, CA
- Hourly pay rate depending on experience starting at $12.00 to $13.50 per hour.
- BONUS paid when assigned to phone enrollment services.
- Bi-lingual in Spanish is helpful but NOT required.
For questions OR to apply for this position please send your resume to the email address on this posting.
CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION
Division/Department: Customer Service Department
Job Title: Customer Service Representative I
Reports to: Director of Credit Advisory Services
ESSENTIAL JOB FUNCTIONS
- Provides world class customer service
- Works well in a team environment
- Driven to complete duties and assignments without constant supervision
- Handles inbound support service calls. Employee must competently answer a wide range of product questions.
- Learns quickly
- Makes outbound calls to prepare and confirm member appointments
- Makes outbound calls to prospective members to enroll them in iQual services by phone
- Meets goals, objective sand service standards
- Other related duties and job assignments from your immediate supervisor
Potential Career Path: CSR I to CSR II. Advanced career path opportunities may include Team Leader, Department Manager or Quality Control Specialist etc. iQual prefers to promote from within when possible.
WORK EXPERIENCE & REQUIREMENTS
iQual is seeking candidates that display strong character & integrity along with effective written & oral communication skills. Successful candidates will participate in new employee Basic Support Training. You must have experience providing customer support where your daily duties included inbound and outbound service calls. We do not make "cold" calls to the public to sell our service.
Candidates must successfully clear a background check performed by iQual Human Resources before any offer of employment is consider final.
Experience using a computer with the following:
- Microsoft XP operating system
- Microsoft WORD (minimal usage)
- Working knowledge of the following internet browsers: MS Explorerô, Firefox, Safari, Google Chrome. You will work with customers by phone that will need assistance navigating in these and other internet browsers.
Location: RANCHO CUCAMONGA, CA
Compensation: Based on experience & responsibilities starting at $12.00 to $13.50 per hour
Principals only. Recruiters, please don't contact this job poster.
Phone calls about this job are ok.
Please do not contact job poster about other services, products or commercial interests.
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