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Supervise, oversee, monitor and analyze the daily performance of computer systems to check accuracy and efficiency of its operations and to detect errors:
Record and maintain daily data communication transactions, problems and remedial actions taken and installation activities:
Develop training materials and procedures and/or train users in the proper use of hardware and software:
Provide technical assistance to the companyís computer systems users - employees of the corporate office and the general managers/shift leaders of the various restaurants in the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems:
In charge of setting up all computer related equipment for employee use, including installation of cable, operating systems and required software:
Address inquiries regarding computer software and hardware operation and identify any problem or error to ensure user access and to resolve problem, via telephone or from remote location:
Ensure that all support inquiries and requests are duly monitored, recorded and handled in a timely, courteous and efficient manner:
Identify those situations which might involve problems with the third party vendors:
Discuss with management and users regarding establishment of new requirements for new systems or modifications:
Establish and maintain relationship with consulting, software, hardware and service vendors with regard to application implementation and issues involving major hardware or software problems or defective products:
Serve as back up to the Network Systems Analyst, in case of the latterís absence or unavailability.
Perform such other functions as maybe assigned.
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