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A study shows many customers pay for much more time than they use
By DAVID LAZARUS
If you're like most cellphone users, you probably think you're
paying less than 10 cents per minute for calls. Think again.When
you do the math, you find the average cellphone customer actually
pays more than $3 per minute, according to a report being issued
this week by the Utility Consumers' Action Network, a San Diego
consumer advocacy group.
I got a sneak peek at the report the other day.
FOR THE RECORD
Cellphone bills: David Lazarus' column in Business on March 8
said a study of high cellphone charges was based on a survey of
more than 700 San Diego customers' bills. In fact, the study,
conducted by the auditing firm TeleTruth on behalf of the
Utility Consumers' Action Network and showing an average charge
of $3.02 per minute, was based on 134 wireless bills. TeleTruth
contends that the methodology of the study supports the validity
of the findings that the column reported.Researchers arrived at the average $3.02-per-minute charge by
comparing the average number of minutes charged in more than 700 San
Diego consumers' telecom bills and dividing by the average number of
actual minutes used.
"We knew it was a myth that wireless costs were going down," said
Michael Shames, UCAN's executive director. "But we were blown away
by the actual costs." Visit [please contact me for website address] to find out more.