A study shows many customers pay for much more time than they useIf you're like most cellphone users, you probably think you're paying less than 10 cents per minute for calls. Think again.
When you do the math, you find the average cellphone customer actually pays more than $3 per minute, according to a report being issued this week by the Utility Consumers' Action Network, a San Diego consumer advocacy group.
I got a sneak peek at the report the other day.
FOR THE RECORD
Cellphone bills: David Lazarus' column in Business on March 8 said a study of high cellphone charges was based on a survey of more than 700 San Diego customers' bills. In fact, the study, conducted by the auditing firm TeleTruth on behalf of the Utility Consumers' Action Network and showing an average charge of $3.02 per minute, was based on 134 wireless bills. TeleTruth contends that the methodology of the study supports the validity of the findings that the column reported.
Researchers arrived at the average $3.02-per-minute charge by comparing the average number of minutes charged in more than 700 San Diego consumers' telecom bills and dividing by the average number of actual minutes used.
"We knew it was a myth that wireless costs were going down," said Michael Shames, UCAN's executive director. "But we were blown away by the actual costs."
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