FAQ:
SHIPPING INFO/POLICIES
Product availability
If no price in shopping cart, look at the bottom of ad and send ad to the warehouse to check stock count and price. Merchandise might be back in stock. Click on photo for price. Email of the ad and we will place the item you want in shopping cart. Customers, can also, go right to http://www.paypal.com and order, by getting name and item #.
Most items ship within 48 hours. Incoming items may take up to 7-10 days, sometimes a little less, sometimes a little longer. We DO NOT POST an item as backordered unless we know it will be unavailable for an extended time period. We stock so very many items, and orders are incoming 24 hours a day. When stock on an item reaches a low point, we reorder at that time. Depending on where your order is in the que, your order could ship from backup or from replenishment inventory. We do not mark these items as backordered because we know they are readily available and incoming on a shipment. Otherwise, we'd be updating an item as backordered on Monday, and back in on Tuesday, etc. We will email the order status as it changes if customers order and the item is backorder. Please wait at least seven days before inquiring about a shipment. We monitor our shipments constantly to be sure there is not a product issue; sometimes things can occur that cause a longer than expected ship time, but that instance is rare. Once an order is placed, it is in processing. Refunds for placed orders require approval from customer service and a valid reason. Arrival dates for backordered items are ESTIMATED and not guaranteed. Email us for back order list for our backordered Treasure Gifts, if you like. Don't forget that if a product is out of stock we will have to refund your money and customers would have to reorder the item.
.
Post Office Boxes are not acceptable with flat rate shipping. Sorry. Please provide a physical ship to address.
It is recommended to put your phone number on paypal order form in the ship to area.
We will NEVER contact our customers directly.
However, our carriers such as DHL may need to contact you for directions, delivery instructions, etc.
If no number is provided, we will email you get the phone number and they can then call you.
Order delays can often be avoided by a simple phone call. So a good contact number is essential.
Packages returned to us due to insufficient address info provided at order placement will require additional ship charges for redelivery.
Packages undeliverable due to gated community prevention of access will be returned to us and will require additional ship charges and non-gated community address for redelivery.
We do not deal in antiques. Our depression glass for instance was not made in the 1920's and 1930's. If you see a vintage or antique style item, it is most likely a reproduction. Please ask if you are not sure.
There seems to be an expectation with some customers on the internet that you can order, ship and receive items instantly. We do try to expedite EVERY ORDER; rest assured we are working on your order the moment it is placed. However, once the order is placed, the payment must be processed, it is entered in the shipping system, the item must be pulled, packed, labeled, and shipped. Remember weekends and holidays also. If an item is at a low stock point, we've already reordered new inventory and it is on the way. Depending on the number of orders we have for that item, yours may ship from backup or from incoming; this is why some orders take 7-10 days sometimes. All incoming orders are subject to prior order processing, meaning if there is 99 of an item and 100 orders are placed, 99 are shipped right away and number 100 will ship as soon as replenishment arrives. Thanks for your understanding.
Claims for damages, etc. require certain procedures. These procedures are email if your our customers need to place a claims. Shipping damages and breakage must be insured to qualify for replacement.
We will gladly replace any defective items.
With the large amount of incoming orders, items do sometimes deplete stock. We reorder BEFORE they run out, but it will depend on where your item is in the que as to whether yours ships from backup inventory or the reordered inventory. Reordered inventory arrives daily; if we anticipate a long wait, we put the item in backorder. We utilize very reliable suppliers, so rest assured we and our manufacturers are doing everything we can to make sure orders get fulfilled timely.
We ship DHL, UPS and USPS. We offer FLAT RATES for shipping and these in our shopping cart at paypal payment. If we have and overside product their may be more shipping need to be added. if this should happen, we will email customers and our customers, will have a chose to pay the shipping or have their money refund.
If a refund is requested for a placed order, it must be approved by our Accountant Dept. If item have been ship, we can't refund your money If customers, want to return the item their will be a restock fees. We need to verify item has not shipped, etc.
Tracking numbers and order information will be available thur email as soon as your order is ship.
Please keep your invoice when we email you. This will help when you need to inquire about an order. Always include order number when inquiring about an order. Please always include product code when inquiring about a specific product.
If we misship an item, and on rare occasions this could occur, although we make every attempt to make sure it does not, we reserve the option to have the item picked up for return to us. Please notify us immediately if this does occur, and we'll advise as to how the specific situation will be handled.
If you have a question about an order, please always include the order number. If you have a question about a product, please always include the product number.
We will do everything in our power to assist when an item depletes stock. If we anticipate an item will be unavailable, we post this information asap to the product.
If you have a problem, issue or concern, please email us. We will gladly do all we can to help.
Prices, Specifications, Warranties, and availability subject to changes without notice.
We are not responsible for typos or errors in pricing.
Why would an item be out of stock when it still appears on your site? Because of the great deals we offer, many of our products sell out very quickly. In addition, because many of our products are 'close-outs,' when they are gone they are gone. We do update our site hourly, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand—particularly since thousands of people visit our online store everyday. To avoid missing out on our featured items, we encourage you to act quickly. We attempt to carry a full inventory for every product we sell. This means that when we say an item is in stock, we mean it. In rare cases however, we may take your order and then discover that the product is not available for shipping (i.e., it is damaged or defective). In this case, we will notify you via e-mail that it is on backorder and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order.
Thanks! Terrell's Retail Merchandise
Check
