Frequently Asked Questions:
We Can’t ship to Post Office Box on some of our products, please email us before ordering if using a Post Office Box address.
When using paypal: Place in Message Box the size and color and any other information you want us to know when checking out at paypal payment shopping cart.
REPLY TO GET PRICE IF NOT IN AD. Products could be back in stock.
Our address: Terrell's Retail merchandise 3033 30th Avenue South Minneapolis, Mn 55406-2033
Who is responsible for tax charges?
You will be charged tax when your order is being shipped to Minnesota. Minnesota State Tax is currently at 6.50% .
What is the warranty on products?
New products carry 1 year Manufacturer's warranty.
Payment Options
We accept the following forms of payment for your online purchases thur www.paypal.com:
Visa, MasterCard, Discover and American Express ( We will only ship merchandise to address on credit)
Postal Money Order. We will ship your products after your money order have cleared. Please do not send cash.
View Status of Orders and Tracking numbers
You can view the status of your orders, tracking numbers onces the order is ship, by email.
How do I calculate shipping?
Shipping is now add at paypal when checking out. Please note: All Oversize item Need to email Us your address and zip code before ordering.
Do you accept Other FedEx accounts
Unfortunately, Electronics can only be sent by FedEX. We do use UPS or Post Offfice on some of our items we will let customers know by products customers order .
Inventory
Terrell's Retail , don't physical stock all inventory items that you see in our classified ads or web-site. Majority of our items are drop-ship and available to be shipped in 24 to 48 hours from the order date. On rare occasions some items are sold out faster than we can re-order them and will be placed on backorders. You will receive an email notification when an item is backordered or out of stock.
You may also email us if you wish to find out stock levels of a certain item in advance. Terrell's Retail fulfils over 95% of all orders placed thru our website or classified ads.
Return Policy
Customer may return the product purchased from http://www.terrellsretail.com or http://www.usfreeads.com within (5) days of delivery of the order. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. Customer may request a replacement product otherwise credit will be issued.
20% restocking fee applied to your return. Shipping cost is non refundable.
Items with manufacturer's defects :
Please return the defective product and we will promptly ship you a replacement.
Items returned as defective that are found to not be defective will incur a 20% restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization. All of the defective cellular phones must be returned to the manufacturer.
Refunds will not be issued if a return is made without an RMA number.
How to return an item:
For Customer service or Tech support questions Please E-mail us at terrellsretail@mn.rr.com to notify a defective item and request for an #RMA number. Please, allow 48 hours to respond to your email.
Please have your order number available. When you return the item please include a copy of your invoice or order confirmation email, write your RMA number on it and provide a return reason.
Returns must be new condition.
Returns will not be accepted without all of the original packaging, manuals and accessories.
All returns must be received by Terrell's Retail within 5 days from the RMA number issuing date.
Refunds will not be issued if a return is made without an RMA number or after 5 days of delivery of the order.
Shipping charges are not refundable.
*** Please note that all returns that will be shipped without a valid RMA number will be refused and package will go back to the sender.
We recommend returns be made via FedEx insured freight only. Terrell's Retail Merchandise accepts no responsibility for loss or damage items in return transit. Please, allow up to 5 business days to process your returns.
You are responsible for all freight charges.
Damaged or Lost Packages
Terrell's Retail . insures all packages before shipping for the full value of the order. If your order was lost or damaged a claim needs to be filed with FedEx. To file a claim please contact FedEx at 800-463-3339 You will need to provide the tracking number and proof of purchase. For proof of purchase you may use your order confirmation email. ALL Claims must be filed within 21 days or sooner. Claims filed after 21 days will be denied.
Please note that we will not accept returns for Cell Phones, Ipods and Printers. If your item is defective, please contact the manufacturer. All sales for these items are final
Return Policy On Some Our Jewelry
Please note that there will be a 50% restocking fee on certified Jewelry. Any item(s) that will be returned to us would have to be verified by a certified jeweler and will take 5 to 10 business days for items to return to our warehouse. Credit minus the 50% restocking fee will be credited to your account within 14 days after the items are received by our warehouse.
Prices, Specifications, Warranties, and availability subject to changes without notice.
Are All Watches Boxed and Warranted?
Yes, all watches are in gift boxes and have a warranty. Most items are in the original gift box from
the manufacturer, however sometimes we will purchase a special deal without
boxes. In this case we use our own gift box.
Warranty Information:
All watches have a one year warranty, in addition to any factory warranty that is usually included with the item.
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