SHIPPING INFO/POLICIES
If no price in shopping cart, look at the bottom of ad and send ad to the warehouse to check stock count and price. Merchandise might be back in stock.
Most items ship within 48 hours. Incoming items may take up to 7-10 days, sometimes a little less, sometimes a little longer. We DO NOT POST an item as backordered unless we know it will be unavailable for an extended time period. We stock so very many items, and orders are incoming 24 hours a day. When stock on an item reaches a low point, we reorder at that time. Depending on where your order is in the que, your order could ship from backup or from replenishment inventory. We do not mark these items as backordered because we know they are readily available and incoming on a shipment. Otherwise, we'd be updating an item as backordered on Monday, and back in on Tuesday, etc. We will email the order status as it changes if customers order and the item is backorder. Please wait at least seven days before inquiring about a shipment. We monitor our shipments constantly to be sure there is not a product issue; sometimes things can occur that cause a longer than expected ship time, but that instance is rare. Once an order is placed, it is in processing. Refunds for placed orders require approval from customer service and a valid reason. Arrival dates for backordered items are ESTIMATED and not guaranteed. Email us for back order list for our backordered Treasure Gifts, if you like. Don't forget that if a product is out of stock we will have to refund your money and customers would have to reorder the item.
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Post Office Boxes are not acceptable with flat rate shipping. Sorry. Please provide a physical ship to address.
It is recommended to put your phone number on paypal order form in the ship to area.
We will NEVER contact our customers directly.
However, our carriers such as DHL may need to contact you for directions, delivery instructions, etc.
If no number is provided, we will email you get the phone number and they can then call you.
Order delays can often be avoided by a simple phone call. So a good contact number is essential.
Packages returned to us due to insufficient address info provided at order placement will require additional ship charges for redelivery.
Packages undeliverable due to gated community prevention of access will be returned to us and will require additional ship charges and non-gated community address for redelivery.
We do not deal in antiques. Our depression glass for instance was not made in the 1920's and 1930's. If you see a vintage or antique style item, it is most likely a reproduction. Please ask if you are not sure.
There seems to be an expectation with some customers on the internet that you can order, ship and receive items instantly. We do try to expedite EVERY ORDER; rest assured we are working on your order the moment it is placed. However, once the order is placed, the payment must be processed, it is entered in the shipping system, the item must be pulled, packed, labeled, and shipped. Remember weekends and holidays also. If an item is at a low stock point, we've already reordered new inventory and it is on the way. Depending on the number of orders we have for that item, yours may ship from backup or from incoming; this is why some orders take 7-10 days sometimes. All incoming orders are subject to prior order processing, meaning if there is 99 of an item and 100 orders are placed, 99 are shipped right away and number 100 will ship as soon as replenishment arrives. Thanks for your understanding.
Claims for damages, etc. require certain procedures. These procedures are email if your our customers need to place a claims. Shipping damages and breakage must be insured to qualify for replacement.
We will gladly replace any defective items.
With the large amount of incoming orders, items do sometimes deplete stock. We reorder BEFORE they run out, but it will depend on where your item is in the que as to whether yours ships from backup inventory or the reordered inventory. Reordered inventory arrives daily; if we anticipate a long wait, we put the item in backorder. Because we dropship for so many customers, we cannot guarantee every item and order will be in stock at fulfillment due to order processing. We utilize very reliable suppliers, so rest assured we and our manufacturers are doing everything we can to make sure orders get fulfilled timely.
We ship DHL, UPS and USPS. We offer FLAT RATES for shipping and these in our shopping cart at paypal payment. If we have and overside product their may be more shipping need to be added. if this should happen, we will email customers and our customers, will have a chose to pay the shipping or have their money refund.
If a refund is requested for a placed order, it must be approved by our Accountant Dept. If item have been ship, we can't refund your money If customers, want to return the item their will be a restock fees. We need to verify item has not shipped, etc.
Tracking numbers and order information will be available thur email as soon as your order is ship.
Please keep your invoice when we email you. This will help when you need to inquire about an order. Always include order number when inquiring about an order. Please always include product code when inquiring about a specific product.
If we misship an item, and on rare occasions this could occur, although we make every attempt to make sure it does not, we reserve the option to have the item picked up for return to us. Please notify us immediately if this does occur, and we'll advise as to how the specific situation will be handled.
We will gladly place items on hold for your pending sales for a period of 2 days. Item will then return to stock or ship to another customers. Please do not abuse this privilege. Repeated reserving items without placing orders will result in revocation of hold privileges.
If you have a question about an order, please always include the order number. If you have a question about a product, please always include the product number.
We will do everything in our power to assist when an item depletes stock. If we anticipate an item will be unavailable, we post this information asap to the product.
International shipments: The product and this ad only can be ship International email us for more information (Please Note: Customers must be a member of paypal.)
If you have a problem, issue or concern, please email us. We will gladly do all we can to help. Thanks! Terrell's Retail Merchandise
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