Frequently Asked Questions:
We Can not ship to Post Office Box on some of our products, please email us before ordering if using a Post Office Box address.
When using paypal: Place in Message Box the size and color and any other information you want us to know when checking out at paypal payment shopping cart.
REPLY TO GET PRICE IF NOT IN AD. Products could be back in stock.
Our address: Terrell's Retail merchandise 3033 30th Avenue South Minneapolis, Mn 55406-2033
Who is responsible for tax charges?
You will be charged tax when your order is being shipped to Minnesota. Minnesota State Tax is currently at 6.50% .
What is the warranty on products?
New products carry 1 year Manufacturer's warranty.
Payment Options
We accept the following forms of payment for your online purchases thur www.paypal.com:
Visa, MasterCard, Discover and American Express ( We will only ship merchandise to address on credit)
Postal Money Order. We will ship your products after your money order have cleared. Please do not send cash.
View Status of Orders and Tracking numbers
You can view the status of your orders, tracking numbers onces the order is ship, by email.
How do I calculate shipping?
Shipping is now add at paypal when checking out. Please note: All Oversize item Need to email Us your address and zip code before ordering.
Do you accept Other FedEx accounts
Unfortunately, Electronics can only be sent by FedEX. We do use UPS or Post Offfice on some of our items we will let customers know by products customers order .
Inventory
Terrell's Retail , don't physical stock all inventory items that you see in our classified ads or web-site. Majority of our items are drop-ship and available to be shipped in 24 to 48 hours from the order date. On rare occasions some items are sold out faster than we can re-order them and will be placed on backorders. You will receive an email notification when an item is backordered or out of stock.
You may also email us if you wish to find out stock levels of a certain item in advance. Terrell's Retail fulfils over 95% of all orders placed thru our website or classified ads.
Return Policy
Customer may return the product purchased from http://www.terrellsretail.com or http://www.usfreeads.com within (5) days of delivery of the order. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. Customer may request a replacement product otherwise credit will be issued.
20% restocking fee applied to your return. Shipping cost is non refundable.
Items with manufacturer's defects :
Please return the defective product and we will promptly ship you a replacement.
Items returned as defective that are found to not be defective will incur a 20% restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization. All of the defective cellular phones must be returned to the manufacturer.
Refunds will not be issued if a return is made without an RMA number.
How to return an item:
For Customer service or Tech support questions Please E-mail us at terrellsretail@mn.rr.com to notify a defective item and request for an #RMA number. Please, allow 48 hours to respond to your email.
Please have your order number available. When you return the item please include a copy of your invoice or order confirmation email, write your RMA number on it and provide a return reason.
Returns must be new condition.
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