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TICKET DESK PRO, THE SMART WAY TO SUPPORT YOUR CUSTOMERS
Easily outsource your biggest time wasting task, save yourself time in lost productivity and have happy customers all at the same time with TICKET DESK PRO.
NOW IMAGINE YOU ARE SELLING ON LINE, YOU CHECK YOUR E-MAIL IF YOUR LUCKY TO SALES. ALL THE WHILE CUSTOMES KEEP CALLING WITH QUESTIONS OVER AND OVER SO YOU FIND THE REQUESTED INFORMATION AND E-MAIL IT OFF TIME WASTED 5 to 10 MINUTES IF YOUR LUCKY. NOW YOU HAVE SOME MORE TO COMPLETE ALL THE TIME OTHERS ARE COMING IN, NOW IN ONE OR TWO HOURS YOUR DONE. BUT IN A FEW HOURS MORE OF THE SAME. THE NEXT DAY MORE OF THE SAME.NOW THATS GREAT SUPPORT BUT IS IT ALL REALLY WORTH THE $27.00 PRODUCT YOU SOLD.
ITS NOT FAIR AND ITS NOT RITE! WHATS THE ANSWER?
Change your thinking and install some software that will
Allow you to expand by passing the support tasks onto staff as your business grows.
Answer repeated questions by using easy-click templates that you can pre-load.
Have an easy to set up and use searchable knowledgebase, split by topic.
Just generally make your life easier, and give you some time back for yourself
TICKET DESK PRO IS PERFECT NO MATTER WHAT SIZE YOUR OFFICE IS.
TAKE A LOOK AT SOME OF THE FEATURES.
Multiple departments and multiple users.
Multiple departments (CTRL-click selectable) per user.
Multiple users per department.
Users can be Moderators, Super Moderators or Administrators.
Allowed attachment types which you can specify e.g. .jpg|.gif|.doc|.txt.
Auto zip attachments.
Tickets filtered in real time.
Filters for department, priority, and awaiting response.
Search tickets by keyword, department, priority, status and date.
Multiple Standard Responses which can be selected, added and edited.
Merge tickets.
Searchable Frequently Asked Questions by department.
System tools function to purge old tickets and attachments.
Ability to contact other help desk staff by email.
Ban filters by email address, IP address and key words plus wild card support.
Email notifications to both customers and support staff.
Choice of PHP mail or SMTP to send emails.
Auto-added signatures for staff replies to customers.
Captcha codes for security against spammers.
Auto close tickets after a set duration.
Time offset where the server is not in your time zone.
Multiple languages via language files (English and German, more to come).
Blend Ticket Desk Pro into your existing site design by changing the CSS.
Last but not least, LIVE SUPPORT (operator - customer chat) with optional captcha codes.
Want more information on this incredible product.
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