VO TOYS SPORT PET CARRIER MED BLUE 18X10.5X10.5

We kindly appreciate you leave us your feedback as soon as you receive your order and you are happy with your product. We will do the same for you. If you have any problem or concerns with your product, before leaving feedback, please contact us and we will happily address any of your concerns. If you are unhappy from any reason with your purchase contact us as we can usually solve all problems.

If the product is defective, please notify us within 36 hours and return it to us along with the original product packaging and documentation for full credit, including return shipping.Damage in shipping that is beyond our control cannot be refunded unless you requested insurance on the shipment. damage in shipping must be reported within 36 hours of receipt of order, so we can begin the claims process. keep all packaging and paperwork for processing ups claims.If you are disappointed (does not include damage claim) with your purchase for any reason within 30 days of purchase, we will take it back, but you will have to pay for return shipping for proper credit. original product packaging and documentation required and product must be in resalable condition. products returned without documentation or in non resalable condition will not be credited.In case you receive a different product from the one you have ordered, please return it and we will credit your card for the full value of the item plus outbound shipping and return shipping. wrongly shipped items must be returned in their original product package with all documentation in order for proper credit.UPS includes up to $100 insurance on all shipments (additional insurance can be requested at a charge). credit for items damaged using ups will be claimed with ups. please notify us of any damage and save everything. we will put in the claim. UPS has no insurance unless you request it. if you did not request insurance and an item is damage, we cannot process a claim. NO refunds on international shipments unless you request insurance.

Backorders: all in-stock items are shipped at time of order; out-of-stock items will be placed on backorder and customer will be notified. all backorder items will be shipped at the time the product becomes available. if backorder period exceeds 30 days, we will notify customer prior to shipment release. in the event of partial shipment, each shipment will be billed separately. backorders are shipped at prices in effect when the item was ordered.