Item : B00009YUK0 Customer Reviews Batteries not as pictured by .. Biff (Honolulu, HI USA) Buyers beware! The picture of this item shows 2 XRP batteries are included. This item DOES NOT come with XRP batteries - they are the old, standard batteries. If you don't mind the old batteries (40% less power/time), then order this drill. The drill itself performs very well despite the battery confusion. I called Amazon Tech Support (in India) and was told they would investigate the situation and send me an email with a solution. I waited a week and called them again. The rep looked through the notes and said it had been determined that if I reordered the same item, it would still come with the standard batteries. HOWEVER, after speaking with a supervisor, the tech said they would make a special exception for me. They told me to order the 2-pack of XRP batteries separately, and I would be refunded for the amount of that purchase. Not only that, but I could keep the original batteries that came with the drill. I gave the tech the exact item number of the batteries I was going to order, and he supposedly put it in the notes. I'll believe the refund when it happens, but I did order the batteries and am waiting to see what happens. An interesting thing happened when I ordered the batteries: the item said free Super Saver Shipping; however, when I checked out it insisted that the cheapest shipping was going to be $26.95 (2nd Day Air to Hawaii). I emailed an inquiry regarding this and was told that things like Tools, Garden Supplies, etc. were not eligible for free shipping to Hawaii. OK, but the original drill and battery combo was, in fact, sent free with Super Saver Shipping. Go figure... UPDATE: March 31, 2009 I received the XRP batteries that I was told to order and was charged for them plus shipping. I called Amazon again and spoke to someone who sounded like he was actually in the U.S.. After explaining the situation to him, he said I should not have been charged for the new batteries and that he would credit that amount immediately. He also said he would send over a confirming email within 10 minutes. Well, that was 5 days ago and there was no confirming email and no refund to my credit card. I called again (India, this time) and was told this time that there was no record of any refund being given; however, if I could return the original batteries that came with the drill, they would refund me the entire amount of the drill. Rather than arguing with the rep and confusing things even more, I said OK, and she sent me an RMA and mailing label. I will now return the original batteries and wait to see what happens. I don't have high hopes of anything happening, so I'm calling my credit card company to put a hold on those charges until this all gets settled. What an incredible mess! UPDATE: April 16, 2009 No refund has shown up on my credit card statement for the batteries. I also had to return two other items that were not what I ordered - clearly their mistake - and I have not received a refund for those either. I put a hold on all credit card payments I made to Amazon for these products until this gets straightened out. These are the first items I ever returned to Amazon.com, and I'm beginning to think their returns department is totally incompetent. Item pictured is not what you get! by .. Kenneth S. Willis () I have many Dewalt tools including several cordless drills and saws. Dewalt has always been a quality name and provides an excellent battery in the 18 Volt series. The right angle drill pictured shows the 18 volt XRP batteries. I ordered this item on two different occasions. The first time the order was sent with two of the lower quality DC9099 18-Volt batteries. I spoke to a representitive from Amazon and another unit was sent that day which was to include the XRP batteries. When the second drill arrived I opened it to find the same thing, the wrong batteries. For some reason the item pictured and the item sent are different. I will say that Amazon gave me a full refund for the purchase but as a business owner I planned on putting this unit in service immediately. Unfortunently I wasted about three weeks (both orders) and still never received the correct drill/battery kit. It is a shame I was really looking forward to using this on a current kitchen cabinet installation project. Good to go. by .. Harrison (Washington) Drives well in tight spaces. Great to get two batteries. Haven't challenged it's power yet. My other 18V Dewalt drill has not disappionted me. The forward and reverse switch is very small and a pain to use for big hands. outstanding by .. J. Gilliland (holton, Kansas) Purchased item to use in tight spaces where a standard drill would not go. It works perfect. Highly recommend if you find yourself facing similar problems. not very heavy duty by .. Andrea F (NJ United States) This tool never even made it onto the jobsite. Just testing in the workshop proved too much! The chuck spun out of round, and the motor was taxed and stripped trying to run a 3/4 auger. Even a large Irwin speedbore proved too much. I am O.K with a drill not being able to spin a bit-I will back off and try a smaller size. But this tool just seems to strip the gears way too easily. I tried 2 of these, figuring I might have gotten a lemon, but 2 lemons? The gears sound like they are cheaper quality. I think next time I will look at the small Makita corded or perhaps the Hitachi corded or cordless.