Item : B00006JKXG Customer Reviews Customer Service Very Good by .. David C. Defeo (New Jersey) I purchesed this router to cut aluminum doors for new locks. Using a special carbide router bit the locking nut continued to loosen and apparantly the collet was defective. I called customer service and they shipped me a new one...so the real test will come next time it is used. The router itself is very smooth and balanced and with the D handle very easy to control...until the nut loosened anyway. Now if the new collet and nut hold up the next time I use it I'm sure all will be well. I love this Router by .. Islander (Long Island,NY) I've owned this DEWALT DW618D router for about 5 months, and I have to say I love it. I've used it on several projects and it works very well. The 2 1/2 HP is plenty strong, and the D Handle fits very comfortable in my hand. At first I was disappointed It didn't come with a case. But now I'm glad, usually the case is to big and takes up to much room.. DeWalt DW618D D-Handle Router by .. R. Davidovich (Mississippi) I'm a home woodworker and wanted to by a new D-handle router with the latest features. When DeWalt's new line of routers came out, I sprung for the 2-1/4 variable speed model. I'm not a router expert, but loved it from the get-go. It's very comfortable and managable, easy to hold and route with one hand. The detachable cords are a great feature. I just love the variable speed, makes me feel like a pro using this router! Now, I'm also a mechanical engineer and I can be fairly critical with a tool purchase. This DeWalt router does come with a case. And it should, it's a beautiful tool, and I like to keep it that way. The collet lock button is in the most awkward location, hard to get at with even my slender fingers. I think it could have been oriented in a more open direction. And there are no clear plastic side shields to snap in place to limit the extent of sawdust that this router can kick out. My old Sears router has this feature. Would these things have prevented me from buying the router had I done a hands-on before buying? Probably not. I still think DeWalt makes great tools. They just don't take it to 100% to give the woodworker all the creature features. But for all I know, maybe some of these issues exist with other brands of routers at the same category/ price. Knowing things like this ahead of time will at least prepare you for some of the unexpected things that you can probably still accept and claim it as a good purchase as I did. Another great product from Dewalt by .. () I have the Milwaukee D Handled router and I think this is the first serious contender. The Milwaukee is fantastic with all of its well thought out features, but it lacks the power of this 2 1/4Hp beast. I am always interested in Great products despite the brand yet Dewalt makes it hard not to be biased Dewalt tools have power, nice features and the all important accuracy. This router is no exception. I don't think anybody serious about woodworking will be disappointed. The only downside is the price. It's rather expensive but worth the cost. So try the Milwaukee, I think you'll agree its great, but lacks the power. Milwaukee is...cheaper so it all really comes down to what the intended use is.