Item : B001R95IDM Customer Reviews PURCHASE WITH CAUTION! by .. T.'s Mom (SF Bay Area) I wish I would have done a more comprehensive search of user feedback on the web rather than the professional reviews of this computer. Sure it's a good bargain, it seems fast and works ok but the piece that I missed was the overwhelming number of users who reported sticking keys. Guess what 18 days of using my computer keys began to not work. I was so upset, called Dell and they wanted me to replace the parts. They were happy to "walk me through" the process.....WHAT?! I have an 18 day old non working computer and Dell wants me to do the repairs??? I balked and then they agreed that since it was within 30 days they would send a tech out. Oh, the techs don't work evenings or weekends, and I don't have a flexible schedule.....so we set up an appointment at lunch, and the tech doesn't show, only to call me to tell me he is on his way at the point I have to be back at work. It gets better. I am livid at this point, what a waste of money. I froze the charge since it was all so new. I call back Dell again and tell them that I froze the charge and want to send the computer back. Turns out I only had 21 days from PURCHACE to send it back. Doesn't matter I've only had the computer in my possession for 18 days; it was too late since I was over the 21 days. I could cry. On a limited budget I get a computer with keys that don't work and service techs that don't show up. By the way, the last Dell rep threatened to screw my credit up if I didn't pay.....got to love that.... Buyers beware. It's all so wrong on a number of levels. Great computer for the price by .. Marc Rosen (Woodbridge, NJ) My old Dell Inspiron died after 4.5 years. It treated me well, it rarely crashed. I think the motherboard died, b/c my HD was readable when I bought the new Dell. The new Inspiron is great. Love the wide screen monitor. I played the Dark Knight on it, and it looks beautiful. The sound is ok. The computer runs very smoothly. Its rare I am waiting for anything. The Inspiron connects to my wireless network without any issues. I used to loose my connection with my last laptop. I thought it was Comcast, it appears it was the computer. The HD is completely silent. The only noise comes from the fan once in awhile. A few cons... The Mouse pad is not as smooth as my last Inspiron. It "sticks" once in awhile. But I do like the two mouse pad buttons. I didnt like all the Vista security. But, that is something you can turn off. I havent used the cd/dvd burner yet. But I dont expect any issues. For those who only need the basics, this laptop is a great deal for the money. Robust Student System by .. Emil A. Juman (Trinidad, West Indies) Good speed, enough RAM and beautiful display screen. A great system for a student or regular user, can even play a few games well that has graphics scaled down of course. I recommend it totally for the price and if you change machines every 2-3 years as well. Great Deal! by .. L. Lopez (Millbrae Ca. USA) This laptop does all I need it to do and then some,3 gigs of ram 15.6 inch screen and what many consider a draw back I actually am thankful for,aside from the keyboard the only button on this model is the on switch.The way it feels and where everything is located is just perfect for me.I understand that gamers and power users would require more of everything,but for a good basic notebook with the speed and power of this Dell the price is unbeatable and I love it. Lou