Item : B001NEJO2M Customer Reviews Doorstop by .. HeavyElectronicsBuyer (Brighton, MA USA) This product was an absolute nightmare. It is now a doorstop. It never actually worked...I mean, the computer did (at first), but in trying to upgrade Vista to something useful (Ultimate, Business), I went through a nightmare. In fact, after weeks of dealing with idiots from Microsoft, I finally got a tech support guy who, after hearing my nightmare, ended up *giving* me an Ultimate product key (I'd already paid for TWO of them, to no avail...didn't install). What's sad is that if he'd have gotten caught doing it, he'd be fired! Finally got it installed, but alas, all kinds of things didn't work. I tried to do the windows upgrade downloads, but it didn't work. After about a month or so of attempting different things, all of a sudden the hard disk died. After purchasing the notebook here, I immediately went to the Toshiba site and upgraded to a 3 year warranty...big mistake. Tried calling Toshiba support. OMG. Folks, I have been in this business for 30+ years, and Toshiba support is by FAR THE WORST I HAVE EVER ENCOUNTERED. They didn't have a record of my 3 year warranty!!!! Had to go back to my cc company, fax the charge, and after two weeks, still was not credited w/the warranty. Which of course didn't matter since the laptop was less than 2 months old... just a red flag that should have warned me off this company. After weeks on the phone w/these losers, I finally gave up. I couldn't get an RMA so I could return the darn thing! They kept going through this 'flowchart' of questions (is the computer on?????) Geez. This is AFTER telling each loser that the hd/main board is dead! Sorry, have to go by flowchart.... So, I finally gave up. And bought a Lenovo (they have up to 5 year warranties, which is the longest in the business...and trust me, these are the best laptops, since the manufacture, backs them up with a belief they can last 5 years). Toshiba? I wouldn't touch a Toshiba again if they sent me one free. As it is, I spent 1600 dollars or so (purchased this piece of crap a year ago and the amount includes the worthless 3 year warranty upgrade), and Toshiba couldn't care less if the thing worked. You heard it here. Perhaps you can buy one, have no problems EVER, never have to deal w/Toshiba support...but listen up. If you DO have a problem, you will never get it rectified. Buy something else. Or don't say you weren't warned. Caveat emptor Toshiba Satellite U405-S2918 13.3-Inch Laptop by .. Nares Ratanatham () It's a great product I've ever used. Pretty fast respond to use, I satisfy it. Toshiba Stellite by .. Bob in Virginia (AlexandriaVA) Best laptop we could find for travelling - small size and weight. Up to date technology as well - with 64 bit processor, 4 GB RAM, 320 GB hard drive should be 6 years before we have to upgrade. Fast and quick. by .. A. UY (Los Angeles, CA) I like this laptop, it has the ability of a full laptop and the portability of a netbook. With the price, everything is what i expected to be, and a little better. Got a LEMON by .. Danielle M. Bell (Bend, OR) I have had many toshibas and they are great for business and hold up well. This one however was a complete lemon. The wireless didnt work, the computer can't seem to find the adapter no matter what we do. Also, the battery was in the laptop when we recieved it (I have never bought a new laptop that didnt have the battery outside the laptop). Since the laptop had the battery in it, it got shuffled during shipping and was all jacked up. Which also caused other components in the back to partially pop off. I popped them back in, but am not totally comfortable there was no damage. I think returning this is going to be a huge hassle....the only people I can get on the phone are oversea's and they can't seem to answer my questions! I'm sure the computer is great, but the service is not and now I have a huge hassle in front of me!