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Support.com is an online support service that offers support for technical problems that involves computers and other electronic gadgets such as printers, digital cameras, mp3 players, network devices and other computer peripherals. Some of the more common concerns faced by their Solutions Engineers include virus and spyware removal, getting rid of bugs in operating systems, setting up home networks and optimizing computer systems.Short on time? Click here to read our detailed review on support.comWhat You GetOnce you subscribe to the services in support.com, you get free and instant access to their Solutions Engineers who can help you with various kinds of technical problems including support for PC peripherals. Support.com also offers one-time services for users who are quite familiar with how their computers work but have difficulty dealing with certain stubborn issues. To access support.com, you have to call their 1-800-PC-Support where a Solutions Engineer will walk you through the download and installation of their patented remote control software. Once it is installed, you can sit back and watch as the Solutions Engineer takes a look into your computer system, diagnoses the problems and fixes it from his / her computer.Persons Behind ItSupport.com was established by SupportSoft, Inc., a publicly traded company since 1997. SupportSoft’s services are availed of by Fortune 100 companies with a need for diagnostic, setup, and software repair services. SupportSoft is also responsible for the remote control software used by Support.com Solutions Engineers in accessing their client’s computers for troubleshooting and repair.CostSupport.com offers three plans that you can choose from and you can avail of these plans either annually or monthly. The Personal Plan, which provides free access to Support.com’s Solutions Engineers at all times, costs $19.99 for a one-month subscription and $199.99 a one-year subscription. The Family Plan, which covers up to three PCs, costs $29.99 and $299.99 for a monthly and yearly subscription respectively. The Home Business Plan costs $49.99 for a one-month access to Support.com’s technical support and $499.99 for a year’s access. Support.com also offers one-time fixes if you prefer not to avail of their subscription offers. These fixes can cost as low as $49.99 for the simple installation and setup of peripheral devices to $129.99 for finding out what the problem is and fixing it on the spot. Support.com also charges $99.99 for setting up and configuring your home network.GuaranteeSupport.com offers a money-back guarantee for all services that you are not satisfied with. If, for instance, you are not happy with the repairs executed by their Solutions Engineer, you can contact them within five days of the repair and demand for a refund. Support.com will give you your money back, no questions asked.What I Like About Support.comThe remote control software that support.com uses to access your computer system is 100% safe. This software is credited by Security Innovations so you don't have to worry about hacking, spywares and other security threats. It also allows you to watch as the Solutions Engineer navigates your computer. And if you feel that he / she is not doing the right thing, you can always cut the access to your computer. Support.com's Solutions Engineers have a wide variety of expertise so they can find solutions to just about any problems you have with your computer system including problems with other electronic devices connected to your computer.What I Don’t Like About ItSupport.com offers support only to Windows XP and Windows Vista users. Currently, they have no services for clients who use Apple Macintosh, Linux, or UNIX operating systems. Also, their Solutions Engineers are only available at 8 AM to 2 PM (Eastern Standard Time), so their services are not really available round-the-clock. However, considering most other support services are available only during the day, you can more easily and more quickly access Support.com services than others.Do I Recommend It?Yes, but only if you are a Windows XP or Windows Vista user. You can start with their one-month personal subscription since this is the most affordable plan they offer. You can upgrade to yearly subscriptions if you decide you like their service, or you can always have your money back if you don’t. | | | | | | |  | |  |
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