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What are 'Factory Renewed' products?

A product is labeled 'Factory renewed' for any number of reasons:

Open Box: Items cannot be sold as new if product packing is removed without a purchase.

Returns: Consumers can return products for any reason. Perhaps the consumer didn't like the product or had difficulty getting the item to work. Whether it's the very next day or months later, these items must be identified as 'reconditioned' or 'refurbished' to be resold.

Scratch and Dents: Some items are returned with visible wear and tear. Terrells Retail Merchandise makes every effort to ensure that our reconditioned merchandise does not include 'Scratch and Dents.'

How are products renewed?

Every renewed product must pass a thorough examination. After repairing any defect and sanitizing, the product is repackaged. This service may be performed by the original manufacturer, a reputable professional outside firm or right here at Terrells Retail Merchandise . All products are returned to like-new or almost new condition.

How do I identify 'Factory Renewed' products? The products contain (R) in the model number (i.e. SON123(R)).

Will 'Factory Renewed' products come in different packaging?

By law, product packaging must state if an item is factory renewed. Packaging and terminology may differ from the original. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items are repackaged in a plain brown or white box. Enclosed manuals may refer to accessories (camera cases, straps, etc.) that are not included with the reconditioned product. Be sure read over the product information page for a list of included accessories.

What makes a 'Factory Renewed' item such an excellent purchase?

Factory renewed products maintain high quality standards. Each item is checked at least twice for proper working condition and quality. In fact, renewed goods have a very low (2-percent) return rate.

The price you pay for a renewed item is much lower than at retail.

Our guarantee covers every renewed item you purchase.

Because we source some goods through other retailers, not all sales of goods on the site are necessarily endorsed by or affiliated with the original manufacturer of the goods or the owner or licensee of a mark associated with the goods. Terrells Retail Merchandise, however, stands by all sales on the site and offers its guarantees and warranties on all sales.

Warranty Information

All merchandise is guaranteed for 25 DAYS from original date of purchase.

Some of our merchandise is guaranteed with a manufacturers warranty .

We agree, at our option to repair or replace any defective merchandise during the 25 day warranty period.

Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired.

Defective products returned to us missing accessories or original packaging will be replaced or repaired as received.

A 20% Restocking fee will apply on non-defective returns if a Company Credit is requested (Sorry No Cash Refunds).

The returned item should include a note explaining the problem & the appropriate ' return shipping address'.

Please allow 1-2 weeks for processing.

You will receive an email from our returns department informing you of your credit after it has been applied

No returns sent COD will be accepted. Returns must be sent pre-paid.

IMPORTANT: All returns must go through our online Return Authorization process.

To get an RA number email us for 'Return Authorization Form' and follow the instructions.

When you have finished the RA form you will will need to printed clearly on the outside of the package being returned.

Any returned package that does not have an RA number will be returned to sender.