FAQ's
When Will My Credit Card be Credited?
Once your return has been received and accepted, please allow one to two billing cycles for your credit to appear on your statement.
Will I Be Charged for Return Shipping?
Return shipping is at your expense, using the carrier of your choice. Please make sure you keep a tracking number for your records.
Late Returns
Unfortunately, items received after the 7-day return period cannot be accepted for a refund, and your package will be returned to you. If we receive the same late return package a second time, we will keep your merchandise and no credit will be issued.
What carrier should I use?
You may use the carrier of your choice. Simply address your return package to Terrells Retail Merchandise 3033 30th Avenue South Minneapolis, Mn 55406 . Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information, FedEx, UPS, or DHL. If using USPS we recommend purchasing Delivery confirmation. Return shipping is at your expense and is not refundable.
General Merchandise
Please note: To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.
All you have to do is fill out the Return/Exchange slip that came with your order with the following information If you did not receive an exchange/return form please follow the following guidelines to ensure we refund your order promptly.
Copy of Invoice or Order #.
Billing First & Last Name
List the item(s) that you are returning for a refund.
Place RMA # Out side of box
Note the reason for the return
Detailed instructions to what you would like for us to do with your order.
We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.
We also suggest sending all packages back to our warehouse Via FedEx, UPS or DHL. Keep the tracking number for your records.
Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order
If you send back your package VIA U.S.P.S, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.
We do not refund shipping charges and a 20% restocking fee.
1. We suggest that you make a copy of both invoice and return/exchange form to keep for your records.
2. Please address your package to the Terrells Retail Merchandise .
3. Pack the merchandise you are returning, including the original packing slip, in an appropriately sized box.
4. Please follow our guidelines to return merchandise as this will ensure your order will be processed correctly once it is received.
5. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card originally used to place the order or charge a refund back thur paypal payment. Please allow one to two billing cycles for your credit to appear on your statement.
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