HITACHI® DVD CAMCORDER

RETURN POLICY

Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.

All merchandise is guaranteed for 30 DAYS from original date of purchase.

Some of our merchandise is guaranteed with a manufacturers warranty .

We agree, at our option to repair or replace any defective merchandise during the 30 day warranty period.

Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired.

Defective products returned to us missing accessories or original packaging will be replaced or repaired as received.

A 20% Restocking fee will apply on non-defective returns (Sorry No Cash Refunds).

The returned item should include a note explaining the problem & the appropriate "return shipping address".

Please allow 1-2 weeks for processing.

You will receive an email from our returns department informing you of your credit after it has been applied to your account.

No returns sent COD will be accepted. Returns must be sent pre-paid.

IMPORTANT: All returns must go through our online Return Authorization process.

To get an RA number email warehouse@comcast.net, place in subject box 'Return Authorization Form' . Terrell's will email RA and you must follow the instructions.

When you have finished the RA form you will receive an RA number which will need to be printed clearly on the outside of the package being returned.

Any returned package that does not have an RA number will be returned to sender.

RA numbers are valid for 7 days.

A product is labeled 'Factory renewed' for any number of reasons:

Open Box: Items cannot be sold as new if product packing is removed without a purchase.

Returns: Consumers can return products for any reason. Perhaps the consumer didn't like the product or had difficulty getting the item to work. Whether it's the very next day or months later, these items must be identified as 'reconditioned' or 'refurbished' to be resold.

Scratch and Dents: Some items are returned with visible wear and tear. Terrell's Retail makes every effort to ensure that our reconditioned merchandise does not include 'Scratch and Dents.'

Every renewed product must pass a thorough examination. After repairing any defect and sanitizing, the product is repackaged. This service may be performed by the original manufacturer, a reputable professional outside firm or right here at Terrell's Retail . All products are returned to like-new or almost new condition.

How do I identify 'Factory Renewed' products? We note these products on our site with this icon. The products will also contain (R) in the model number (i.e. SON123(R)).

By law, product packaging must state if an item is factory renewed. Packaging and terminology may differ from the original. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items are repackaged in a plain brown or white box. Enclosed manuals may refer to accessories (camera cases, straps, etc.) that are not included with the reconditioned product. Be sure read over the product information page for a list of included accessories.

Factory renewed products maintain high quality standards. Each item is checked at least twice for proper working condition and quality. In fact, renewed goods have a very low (2-percent) return rate.

The price you pay for a renewed item is much lower than at retail.

Our guarantee covers every renewed item you purchase.

Because we source some goods through wholesalers , not all sales of goods on the site are necessarily endorsed by or affiliated with the original manufacturer of the goods or the owner or licensee of a mark associated with the goods. Terrell's Retail , however, stands by all sales on the site and offers its guarantees and warranties on all sales.